What to Expect

Every patient is unique and our goal is to meet the needs of each patient in supplying the items prescribed by your physician. Although your specific needs may be different, the steps below provide an overview of the process to receiving your custom-made or custom-fit orthotic(s).

Prescription

Scheduling Appointment

Evaluation/Fitting Appointment

Insurance Verification and Authorization

Orthotic Delivery

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Prescription

Scheduling Appointment

Evaluation/Fitting Appointment

Insurance Verification and Authorization

Orthotic Delivery

Prescription

The physician prescribes an orthosis, giving the patient a prescription for the item and noting the patient’s medical necessity in the physician office visit medical record.

Scheduling Appointment

The patient calls 865-588-4256 to schedule the first of two appointments.

Evaluation/Fitting Appointment

The patient brings prescription to Choice O&P, and is seen for fit/measurements/casting and to gather insurance information. Following this, the physician medical records dictation is obtained and a letter of medical necessity is signed by the physician. Without these records, we are unable to proceed.

Insurance Verification and Authorization

Choice O&P requests authorization from the insurance company; or if covered by Medicare/Medicaid, all records are reviewed to verify insurance compliance. The patient is notified by phone of their estimated portion of the balance due and a deposit will be collected if the item is custom-made.

Orthotic Delivery

Once the orthosis is ordered or custom fabricated, the patient is scheduled for the delivery appointment, At the appointment the patient pays their balance, the orthosis is fitted to the patient, including any adjustments needed and insurance is billed. Follow-up appointments for adjustments will be made by the patient.


Products

Choice O&P provides a variety of items to:

  • Help patients heal following a trauma or procedure
  • Support an area of the body due to weakness or imbalance
  • Increase functioning and mobility
  • Properly align the foot, ankle and/or hip
  • Improve your gait
  • Relieve pain

Items provided may be off-the-shelf, custom-fit or custom-made. This determination is based upon each patient’s functioning as well as the prescription/order made by a healthcare practitioner. We work closely with the physicians, physical therapists and occupational therapists who refer patients to us.